Help Center

Support Help Tools: Permalink, Support Details and Javascript Console

Last Updated: Jun 23, 2017 09:47AM EDT
Sometimes when you have a question for the Support Team on the live chat, they ask you if you can send them a permalink, javascript, screenshot of supportdetails.com, etc. But, when you're not familiar with these terms, it's not always easy to send them the correct information. That's why you will find all the information about these help tools written out here step-by-step. Isn't that handy? :)


ŸŸ●  Permalink
ŸŸ●  Javascript Console
ŸŸ●  Support Details
 

 

If the support ninja asks you to send them a permalink of a mention, this is the way to do it:

1. Search for the mention from which you want to get the permalink

2. Click on the permalink button, which is the one with the two connected rings (see screenshot)

​​

​​
3. Next, you'll be redirected to a new page. You just have to copy the url of that page, which is the permalink. Voila, you're done!




 

2. Javascript Console


Sometimes an issue can be caused by your browser failing to process a page requested from the server. When this happens, it's most likely that there will be some Javascript errors. To easier detect and solve these problems support will need a screenshot of your Javascript console. 

To open this console, you need to take the following steps:


1. Inspect the element

When you are asked to take a screenshot of the Javascript console or javascripts errors of a certain page, the first step is to the development tools by inspecting an element. When working in Chrome or Firefox,  you simply right click an element (or somewhere on the page) and select 'Inspect element'. Then you can see the developer information (Javascript) about this element. When working with Internet Explorer (version 9), you can also see this information by pressing the F12 button and then CTRL+B to inspect an element




2. Move to the 'console' tab

Next step is to move tabs within the development tools. By default, you will have landed on 'element', but the information needed is located on the tab "Console"




3.Take a screenshot of the whole of your screen and send it to support. 

Yes, it's this simple. Welcome to the world of developer secrets.   
 

3. Support Details


Another thing our support ninjas can ask you is to surf to this link and take a screenshot of it:
www.supportdetails.com



The screenshot will show all the technical information about your browser, which can be very helpful for the Support Team when investigating a potential issue. 

 

Contact Us

support@engagor.com
http://assets1.desk.com/
false
engagor
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete