Help Center

Enabling Two-Factor Authentication

Last Updated: May 22, 2017 04:27AM EDT

Introduction


CX Social has several Security Features and Settings, one of them is called Two-Factor Authentication, or in short 2FA. If you want to read more about the general Security Settings, you can read this support article. 

2FA will add an extra layer of security to your CX Social account by requiring an extra code when you are trying to log in. This code will be provided through your mobile phone. 2FA is really important for security reasons, since you and only you will be able to log in to your CX Social account - even if your password is compromised or stolen, nobody will be able to enter your account. 

In this article you can read:

Ÿ Ÿ● How Two-Factor Authentication works 
 Ÿ● Who and How can you configure Two-Factor Authentication?
 Ÿ               ● On Account Level
 Ÿ               ● On Personal Level
 Ÿ● Personal 2FA Settings
 Ÿ● What if you lose your phone?
 

How does Two-Factor Authentication work? 


When you want to log in to CX Social, you will see the standard log in fields, but on top of that we will ask you for an extra verification code along with your normal password. You can choose how you want to receive this verification code:

Ÿ Ÿ● As a text message send to your mobile phone number. When we receive the request for a new authentication code, we will send you this code via a text message. 

Ÿ Ÿ● As a notification from the Authy app. When you request a new verification code, the app will automatically send you a new code in a notification. 

Once you've received the verification code, you can enter the code in CX Social and you will be logged into your account as usual. 
 

Who and How can you configure Two-Factor Authentication?


On Account Level:

If you like to add this extra layer of security, you must be an administrator in the CX Social account you are working with. When you visit the Security set-up page in your Account Settings there will be some extra features for you too choose from. You can choose to:



Ÿ Ÿ● Require 2FA each time a user wants to log in. In other words, every session will need to be verified by an extra layer of security through the user's mobile phone. 

Ÿ Ÿ● Require 2FA when a user wants to log in from a new deviceIn other words, every session on a new device/browser will need to be verified by an extra layer of security through the user's mobile phone. 

Ÿ Ÿ● Require 2FA when a user wants to log in from a new locationIn other words, every session from a new location will need to be verified by an extra layer of security through the user's mobile phone. 

When 2FA is enabled for your CX Social account, you will receive an e-mail confirming this changed setting. 
 

On Personal Level:

Once an admin has enabled Two-Factor Authentication for a certain CX Social account, every user will have to set up their personal 2FA preferences.

When you want to log in for the first time after 2FA was enabled, you will see a screen asking for your country code and phone number. 

 

 
Once you filled in your country code and phone number, you will receive a SMS with your first verification code and an e-mail. When you enter that code you received by SMS, you are successfully logged into your CX Social account. 
 

 

You will also receive an important e-mail with your backup codes. Those are really important in case of an emergency. So please make sure to download these codes and keep them somewhere safe. When, for example, you phone is stolen, those back-up codes will give you access to CX Social. Note that these codes can only be used once. If you want to print or regenerate those codes, you can do so in your Personal Settings.
 

Personal Two-Factor Settings

 
When you go to your Personal Settings, there are some new settings available once the general account has enabled 2FA. In the side panel you can click on:
 
Ÿ Ÿ● Where You're Logged In: Here you are able to see where you are currently logged in with your CX Social user. You may see the Device, the Location, the IP address and when the user Last Accessed the account. You also have the possibility to log out of certain or all sessions. 




Ÿ Ÿ● Your Devices: With which devices and when did you log in to your personal CX Social user. Here you have to option to block certain devices that have the ability to log in to CX Social.

Note: Whenever a user logs in from a new device the user will be notified of this event. The user will be notified as well when a user tries to log in from a blocked device. 

 
 
Ÿ Ÿ● Your Locations: Where and when did you log in to your personal CX Social user. Here you have to option to block certain locations where you have the ability to log in to CX Social.

Note: Whenever a user logs in from a new location the user will be notified of this event. The user will be notified as well when a user tries to log in from a blocked location. 

 

 
Ÿ Ÿ● Two-Factor Authentication: On this page you can see if 2FA is enabled - probably yes. And you can consult which telephone number you are using. On this page it's as well possible to Print your Backup codes or to regenerate them. 



 
 
 
Ÿ Ÿ● Audit Log: This Audit log shows you a detailed overview of all security related personal actions. When did you log in? When did you log out? When did you ask to reset your password? Did you block a location and/or device? 

Note: When hovering over the date of an item in the Security Audit Log, we show the time in the timezone of the user the item is from. 

 

What if you lost your phone or want to change your current Phone Number? 

Of course one can lose his phone, and then you can use the codes as describes above, but you can also change your phone number. If you want to change the number these codes are send to, you can do this via the Authy App. 

Contact Us

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