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About the CX Social Publisher

Last Updated: Dec 14, 2016 08:26AM EST

When you are logged in to your CX Social account, you will see there is a tab in your sidebar named Publishing. Via this page it is possible to post new content. Any account - Twitter, Facebook, Google+ or LinkedIn - can be used communicate with your fans. Thus, this tab only shows "posts" (no retweets, likes or anything originating from the inbox). Below, you can read how to use the features of the publisher. 

This support article is split up in four different parts - referring to the various tabs on the left side of the publishing page. You can also read more information on how to use the publisher itself, the Chrome Extension and how you can change the text direction when typing a message. You can also check out our Publisher webinar at the end of this article.



In the overview you can see the upcoming posts and the most recent posts as well. You can easily add tags or notes to the posts, edit or delete them. In the upcoming posts section you can still edit or delete the new content, or publish the post right away. When you click on the copy button, the post is copied and the pop-up publisher appears. You will be able to post the same content, for example, on another platform. 


If a recent post has a history of adding or editing tags, or editing the message, publishing it, creating it or it has been send for approval, you will be able to see this history of this post. You can open the history list by clicking on the counter.

When you would like to search within the publisher you can create and save any filter you want. In the left corner you can add the specifics of your search. For example who posted the content and on which profile was the message posted. If you want more information on filtering, you can read it here

In the overview you can see two main tabs on top of the page: Topic and Profile. These will allow you to filter on the content of your choice. For example: you can select which topic posts you want to see or maybe you prefer seeing all posts of one profile (Facebook, G+, Instagram, Twitter, etc.)





Beside the overview tab, there are four folders where your posts are organised: Scheduled, History, Waiting for Approval and Drafts. The Scheduled and History folder speak for themselves: the Scheduled tab will collect all your planned messages, the History tab adversely will contain all send posts.

Next to sending out or scheduling a post, the publisher also enables you to send a post for approval to other team members. These posts will appear in the folder: 'Waiting for Approval’ on the left side of the screen. 

Thus, before actually posting the new content online, it is possible to send it to others. Those persons can overlook your message and approve or deny the post to be published. When you click on the Send for Approve button, all CX Social members that have turned on their Publisher Subscriptions will receive a mail and / or phone notification that there is a post waiting to approve. 

If you want to receive these notifications, you go to Settings > Personal Account Settings > Notifications, where you are able to turn your subscriptions on or off. Any administrator or manager will automatically receive a mail and phone notification when a post has failed or when a post has been send to approve. Of course they have the option to switch off these notifications. Other users can turn on these notifications as well, but those are not turned on by default. 

Before publishing the message, you can also save it as a draft. Drafts will go to the folder ‘Drafts’. 

If you draft a post in our Publisher and set a publish date, we will send out an email (and/or push notification) to notify the assignee or author about the draft on the date it was scheduled. This workflow allows you to double-check and approve scheduled posts prior to publishing.



Scheduled posts

You also have the option to compare publisher posts based on 'status'. This wil show drafts, posts awaiting for approval and scheduled posts in your calendar. 

As you can see on the screenshot above each post will be shown in different color to make it more clear what sort of post is scheduled. Also, this will make it easier to see what posts still need approval or which drafts need some more tweaking.

The Publisher itself, the Calendar and the Chrome Extension

  • If you need more information about how to publish, you can find more information here
  • If you need more information on how to schedule your content posts, you can find more information here. 
  • If you need more information on how to use the Chrome extension, you can find more information here. 

Text direction in the Publisher

It's possible to change the text direction in the CX Social Publisher. You can right-click on the text area and the following browser option will be available: 

This can be extremely useful and helpful for the Arabic language. You can also change the default text direction in CX Social. Read about it here.

Publisher Webinar


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