Help Center

Historical Data in CX Social

Last Updated: Jul 03, 2017 09:14AM EDT

In some cases it might be useful to get your hands on mentions from some time ago. This data could be of great importance for your cause, but for some reason you don’t have them in your Inbox.
For instance, all of a sudden a really interesting and relevant event is happening that wasn’t announced or anything like that. So the first thing you do is setting up a Topic and adding the right streams to track all the buzz. But of course some data is missing from the time the event started to the moment you noticed something was happening and you set up your Topic.
This is where Historical Data comes in. We try to retrieve as much Historical Data from Twitter and Facebook pages as we can in the time span that has been requested.

ŸŸHow to fetch Historical Data
ŸŸ● Sending a request

How to fetch Historical Data

When you go to the Account Settings section, you can click in the Sidebar on the Topics tab. Once you've chosen in which Topic you want to upload the Historical Data, you can select that Topic. There you have the option to click on the Historical Data button in the stream selection section. 



Sending a request


The following pop-up will appear after clicking the "Add" button.



What?: Make sure to either write down the correct Keyword Search of data you are looking for on Twitter, or copy paste the Facebook Page URL of the page you want to extract all the Historical Data from. 

Note: With keywords you can combine or filter out specific keywords (Boolean operators, exact or proximity matches). You have the option to choose what languages you need mentions from. Make sure that if you only want data from specific countries to include this in your Keyword Search. You also have the option to only import tweets from specific authors or authors that carry a specific keyword in their bio. Furthermore, you can choose to filter out tweets from people that have more/less than a specific amount of followers.

Tip: Preconfigure a Keyword Search in a Stream, that way you can easily copy paste that filter into the “What?” section of the Historical Data request.
 


Date Range: You have the option to fetch all data of your Facebook page - as long as the Facebook Public API allows us - and even since the start of Twitter in 2006. But you can of course choose to fetch data from a certain time span, matching a certain campaign, or matching a certain brand launch. 

Comments: If you have extra questions or remarks for the Customer Success and Development team, you can leave them behind in this text field. 

Once you click on Request Quote, the request will be send via e-mail to your dedicated Customer Success Manager. Our developers will check the amount of data (volume) and we will get back to you with a specific pricing plan. 

Contact Us

support@engagor.com
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