More and more tools are being used to improve a company's customer support and Zendesk is one of those tools. For you to be able to have an improved workflow, we made it possible to integrate the Zendesk tool with CX Social. We'll walk you through how to do this.
It all begins in Account Settings > Contacts > CRM Integrations. If you don't have any integrations yet, your screen will look like this:
To integrate Zendesk, click the Zendesk button. You'll see a pop-up window asking your for Domain, Email, and Token.
The domain is the word standing between 'http://' and '.zendesk.com' in your URL (in this case, the company name). Email is the E-mail address you use to log into Zendesk. The Token needed can be found in Zendesk under Settings > API.
Once all fields are filled in, click Connect and you'll see Zendesk added to the list of active integrations.