● Localisation Preferences
● Exporting Preferences
● Chat & Notification Preferences
Inbox & workflow
Require confirmation when deleting mentions
Disable the confirmation step via this option when deleting single mentions from your topic. Deleting mentions is permanent though, so be careful with this one.
Group mentions per contact
When this option is enabled, the mention list will look different: if a certain contact (a specific social profile) has several mentions in the folder you are currently working in, you'll only see the latest mention from that contact. Read more about contact grouping here.
Shorten URL's With Bitly
In CX Social, you have the option to shorten the links you use in messages. Connecting your personal bit.ly account has the additional advantage that the click-throughs on your links will be captured in your bit.ly account.
In order to connect your personal bit.ly to CX Social, check this option above. You will then be referred to Settings > Integrations. Make sure you're logged in to the right Bit.ly account in your web browser On Settings > Integration, click the Bit.ly button and give permission when in the following pop-up.
Edit Retweet Style
When you choose to retweet a certain Twitter post, do you want to use the quote style "@user: tweet" or the original style "RT @user: tweet" ?
Especially in Customer Service users sometimes want to reply to a mention with their initials at the end of the reply. In this way, it is instantly clear which team member made the comment.
Automatically Save Posts as Draft
When selecting this option, your posts will automatically be saved as draft when closing the publisher by accident (eg. clicking outside the publisher field).
Show Week Numbers in Calendar
When selecting 'Yes' in this option, your content calendar will automatically show the week numbers. If you prefer not to see them, you can select 'No'.
You can also adjust this in account settings to apply the chosen weekend default for all users in the account.
This setting is used to display mention times, insights, team performance, ... in the preferred notation: 12-hours clock or 24-hours clock.
Default Writing direction
Left-to-right: In a left-to-right, top-to-bottom script, writing starts from the left of the page and continues to the right.
Default File Type
When exporting mentions, you can choose here which default file format you prefer. You can export to PFD, CSV, Excel or JSON. During exporting, you can always choose a different type as well.
Mentions Export Fields
Here you can select which properties you'd like to have included by default when exporting mentions. E.g.: do you wish to export tags on mentions as well?
Chat & notifications
Receive offline messages as notifications
Would you like to receive notifications of chat messages that were sent to you while you where offline in CX Social?
Choose which sound you want to hear when you receive a new chat message. You can choose for Airport, Plonk, Woop of Alka.
Here you have the option to enable the Live Help Chat function, that will put you in contact with our Support Ninja's.
Should CX Social send you Browser Notifications when new mentions are entering your Inbox or when you have new mentions assigned to you in CX Social.
System Status Notifications
On our status page you can see how our systems are performing. In the unlikely case of an error, you can receive an alert via SMS or email if you'd like. Subscribing to these alerts can be done here, or on our status page itself.
CX Social System Status Notifications
If you're an admin of the account, we'll send you notification emails about security related events of users in your accounts. This includes when any of the users in your account are locked (e.g. because of too many failed logins) or unlocked.
We recommend receiving these emails, since they're important information for the security of your account. If you however don't want to receive these types of remails, you can unsubscribe here.
Enable developer Account
Enable this option in case you want to be able to develop CX Social applications through our API. More information about this can be found on our Developers Help Page.
Enable experimental Features
Certain features in CX Social are labeled as Experimental Features. Although they are fully functional, this means they are still being evaluated and optimized in terms of usability. Enabling this option will allow you to use features like this.